If you ever have questions on computer support, e-mail, network passwords, etc.. Our helpdesk will be able to help.

While we try very hard to make your experience a positive one, like anything else in life, there can always be a few snags. Sometimes calls can take longer than expected or the problem may be so extensive that a work ticket will need to be created for one of the technicians.

In order to help alleviate some of this difficulty, here are a few tips to follow before calling the helpdesk:

• When calling the helpdesk, be prepared to answer a lot of questions. Have as much information about the problem as you can beforehand
  
  
  • Information to have on hand includes:
    • NDSU Inventory Number (metallic green tag)
    • Operating system version (Windows 98, 2000, XP ?)
    • What type of computer it is (Daktech, Dell, Gateway - noteook or desktop)
    • What is the problem you are experiencing? (please give details)
    • What you were doing when the problem occurred
    • What programs were running when the problem occurred
    • Write down any error messages you receive
  
  
• Be prepared to use Net Meeting in case the helpdesk needs to connect to your computer

If you call and only get voicemail, please be sure to leave a name, number, and a message. This is very important!

If you have already contacted the helpdesk and are told to send in your computer for repairs, the following lists will help you determine what needs to be sent with the computer:

Desktop Computers

• Send the main unit (case containing the drives)
• Include all software that came with it (includes operating system and cd burning software) - without these we cannot re-install software that came with your computer
• Attach a note containing your computer password and a description of the problem
• Do NOT send power cables, keyboards, mice, or monitors

Notebook (Laptop) Computers

• Send the notebook
• Include all software that came with it (includes operating system and cd burning software) - without these we cannot re-install software that came with your computer
• Include all modules (floppy, cd-rom, battery)
• Include power cord
• If the problem seems to be with your port replicator/docking station, please include it
• Attach a note containing your computer password and a description of the problem

  Please be sure to also have your name somewhere on the computer so we can return it to you when we're finished!