Frequently Asked Questions

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What is the best way for me to request computer support?

To request assistance, please call the ACCS helpdesk at 231-9666 or e-mail accs@ndsuext.nodak.edu

Please do not attempt to contact the technicians directly. By having a central point of contact, we are able to process your requests more efficiently and can guarantee that each job is taken care of in as fair and timely a manner as possible. (Be sure to have your exact problem and any error messages written down and ready to read. The more information you can provide, the easier and more quickly we can get the problem resolved.)

Do I need to prepare before calling the helpdesk?

Yes. Before calling the helpdesk, please make a list of what you are having difficulty with. Also include any error messages you may have received and any additional actions you have taken. We may also ask questions about what software and hardware are in your computer, be prepared to find this information if needed. The last thing you should have ready is your computer's NDSU inventory number,. This is usually located either on the front, top, or back of your computer (in the case of laptops, it may be found underneath the computer).

Why is there more than one helpdesk on campus?

At the present time, there are two computer helpdesks on campus, Ag Comm Computer Services (ACCS) and Information Technology Services (ITS).

ACCS - Provides support for NDSU Agriculture, Extension, and Experiment Station. Support includes computer hardware, baseline software, ndsuext e-mail, and 800 dial up service.

ITS - Provides support for the rest of NDSU staff and faculty. Support they provide for those under the VP of Agriculture include local dial-up service, and the ndsu.nodak e-mail system.

Can I call the ITS helpdesk?

The only time you should contact the ITS helpdesk is if you need assistance with the e-mail or web systems supported by ITS (ndsu.nodak e-mail and webdev). Contacting the ITS helpdesk for any other reason including requests for computer assistance can greatly lower your chances of getting into the technician work list right away. ITS and ACCS are seperate entities, a request for assistance submitted with the wrong helpdesk can take additional time to be processed and may unintentionally be transferred to the wrong area or technician.

Who do I contact for software support?

For all NDSU site licensed software, and baseline supported programs (Pegasus, Internet Explorer, etc...) contact the ACCS helpdesk. For non-site licensed (non-baseline) software such as ERS, Blue Ribbon, or pesticide, the support is handled by that program's specific software contact.

NDSU is an equal opportunity institution.